About Us:

Plan On Attending Mindshare's First User Conference

Operational Improvement Through Customer Involvement

at The Canyons Resort in Park City, Utah
on Sept 10th, 11th, and 12th, 2008.

This will be unlike any User Conference you have ever attended! Not only will it be entertaining, but you will learn best practices through networking and informative sessions.

Keep looking for more information – REGISTRATION NOW OPEN!

The Keynote address will be by Dan Clark: an internationally recognized Speaker, Songwriter/Recording Artist, New York Times Best Selling Author and CEO of Clark Success Systems, a multi-million dollar management, consulting, publishing and entertainment corporation.

Sponsored by:

Other sessions will include:
(Click on session title for details)

OK I Caught the Bus, Now What Do I Do With it?: Best Practices - Driving Action and Operational Improvement

Presented by Chad Hortin

Once you receive and listen to your customer's feedback the opportunity and challenge is to transform that feedback into actions that improve operations on a consistent basis. Specific things can be done at different levels of an organization to support and encourage changes that are important to and will be noticed by customers. We will discuss the best practices for influencing customer focused behaviors by those that deal directly with your customers daily. You need a process for organizing and thinking about the rights strategies and tactics to create change within your organization.

The Land Grab in a Down Market: Why Customer Satisfaction Measurement is Vital During A Recession

Presented by Erich Dietz

In a recession, the first instinct of many is to freeze and to cut back. Leading organizations focus on solidifying customer relationships and investing in customer intelligence that will position themselves even further ahead of their competition when the dark cloud lifts.

During this session we will review strategies for:

Leveraging customer feedback to grab market share.
Capturing & integrating feedback across all enterprise touch points.

Don't Run Out of Steam: Running Your System in Year 2

Presented by Brad Clark

Every new program runs the risk of growing stale over time. Real time, actionable customer feedback should never grow stale. It tells you what is happening each day in your business through the eyes of your customers.

Join us as we share practical ideas that will transform your customer feedback system from just a cool new program into a vital and dynamic, long-term operational improvement tool. We will discuss tips and tricks to make customer feedback a tool your managers anticipate and actively use every day to improve your business. Listening to your customers will become a driving force to improving your operations.

Holistic Sounds Like a Massage: An Integrated Scorecard

Presented by Derek Newbold

Each and every time a customer interacts with your business, the customer is making judgments about your business. It is vital that you gather feedback at all touch points of your business and consolidate that feedback into an integrated holistic view in order to understand how well you are servicing your customers.

This session discusses the importance of gathering feedback from your customers at all touch points using various mechanisms including phone, web, and mobile devices, how to integrate data from various sources using Web Services, and how to deliver that information in a consolidated view.

Where's the Cool New Stuff: Dashboard, R&D Roadmap

Presented by John Sperry

Dashboards, Interactive drill-downs, survey inboxes and more! See how new tools and interactive reporting help transform customer insights into actionable results .

It's Not Just My Job, It's An Adventure: Engaged Employees Create Loyal Customers

Presented by Lonnie Mayne

It's all about the people! In this session we will learn how in today's competitive environment, engaged and passionate employees can make all the difference.

Many companies recognize the importance of "engaged" employees as a critical first step towards productivity, increased customer satisfaction and overall profitability. However, many companies never make this critical connection.

It is estimated that two-thirds of customers who defect do so because of poor customer service. In order for customer service to drive your company's profits, every link in the service-profit chain- employee capability, job satisfaction, productivity, employee loyalty and customer satisfaction must be world class.

Getting the Right Info to the Right People at the Right Time: Best Practices - Report Design and Distribution

Presented by Rick Banovich and Will Frazier

The Right Information:

Asking questions that provide actionable feedback.
Monitoring your customer's experience at every level.

To the Right People:

Making sure the right people are getting the right information.

At the Right Time:

Utilizing the "Wow" factor and the window of recovery.

On the last day of the conference you will be able to attend complimentary half day activities that will foster an environment for sharing and discussion.

AGENDA

Wednesday, Sept 10th	6pm – 10pm	Opening Reception
Thursday, Sept 11th	8:30am – 10am	Keynote address

	10am – 4:30pm	Breakout Sessions

	6pm – 10pm	Dinner and Olympic Ski jumping
Friday, Sept 12th	7am – Noon	Networking Activities:
		GPS Scavenger Hunt Mountain biking Rafting Sea Kayaking Salt Lake Tour	Hike and alpine slide Hike and tour of Timpanogos caves Hiking Tour Horseback Riding

Friday's breakfast will be sponsored by: Cafe Rio Mexican Grill

Top 10 Reasons to Attend Mindshare's First User Conference

Relax: Enjoy Park City-a spectacular and convenient location nestled in Utah's beautiful Rocky Mountains
Balance: Enjoy the perfect balance of business and entertainment, with fun activities to network and socialize
Increase revenues: Explore ways to utilize customer feedback to increase profits, save customers and retain employees
Get acquainted: Network with other Mindshare customers spanning more than 25 industries
Put faces to voices: Meet and mingle with the entire Mindshare team
Get inspired: Gain insights into kick-starting a new project or energizing an ongoing project
Innovation: Learn about upcoming Mindshare features and services and emerging industry trends
Hands-on training: Increase your knowledge of customer experience measurement through expert instruction and an interactive environment
Gain insights: Learn new best practices for maximizing the value of your customer feedback program. Hear and share success stories and challenges among peers
Informative keynotes and special presentations: Learn what's up and coming from industry experts

Steps to Register

The following information will help you complete your registration for the Mindshare Technologies' User Conference: Please complete the following steps: (1) Register (2) Payment through Paypal or Invoice (3) Accommodations.

1. Conference Registration

To register for the Mindshare's User Conference please use our online registration form.

2. Payment

Registration is not complete until payment has been received. The conference fee is $199 for early registration (before July 11th) – after that it will be $299.

Option 1: Payment via Invoice
Option 2: Payment via PayPal (preferred method)
Option 3: Phone in your payment with a credit card

Information: Please note that in case of late cancellation (after July 25th, 2008) we will be unable to refund conference registration fees.

3. Accommodations

To book your hotel for the Mindshare's User Conference please contact The Canyons at (888) 226-9667 and reference the Mindshare User Conference for special room rates. If you need transportation from the airport to the lodge, please tell them when you book your reservation and they will make accomodations with a local shuttle service. Or call All Resort Shuttle at 435-658-9703 and mention group #5962. The Grand Summit Lodge is where the conference will be held and is recommended if you want to stay in the same building as the conference. It is a newer building with beautiful rooms.

Grand Summit Standard Guestrooms
Grand Summit One Bedroom Suite
Grand Summit Two Bedroom Suite

$149
$199
$239

The Silverado is a short walk or shuttle ride from the Grand Summit Lodge.

Silverado Standard Guestroom
Silverado One Bedroom Suite
Silverado Two Bedroom Suite

$99
$149
$199

Deposit: One night's lodging is due at time of booking the reservation. Final payment is due at checkout.

Cancellations: Reservations must be cancelled more than 7 days prior to arrival to avoid forfeit charges of one nights lodging. Cancellations within 7 days of arrival forfeit one nights lodging. No refunds for late arrivals, early departures, no-shows, or downgrades.

All unreserved portions of the guestroom block will be released on Sunday, July 27, 2008. At that time rooms will take reservations on an availability basis and at a prevailing hotel rate. Please book your room before July 27, 2008.

Credit cards accepted are Mastercard, Visa, Discover, American Express or Diners Club.

4. Activity Selection

You will be prompted during registration to choose an activity, please consider these choices (posted times are subject to change – if you need to catch a plane we will do our best to accommodate you and the activity you choose):

a) GPS Scavenger Hunt		8:30am-11:30am
b) Half Day Rafting		7:30am – Noon
c) Sea Kayaking		8:30am – Noon
d) Mountain Biking		8:30am – Noon
e) Salt Lake City Tour		8:00am – Noon
f) Hiking Tour		9:00am – 11:30am
g) Hiking and Timpanogus Cave Tour		7:00am – 2:00pm or later
h) Hiking and Alpine Slide		9:30am – 12:30pm
i) Horseback riding		8:00am – 11:00am

Additional important information

The registration will be valid from the receipt of payment.
The registration fee includes full attendance at the Conference, meals, and activities and any transportation to activities (transportation will not be provided to and from the hotel) through noon on Friday, on September 12, 2008.
If you choose to make your own transportation arrangements (rather than have the hotel make them) most major rental car companies are at the Salt Lake airport, or you can go to http://www.allresort.com or call (877) 658-3999.

Attendance by invitation only. If you did not receive an invitation and would like to attend, please call Susan at 801-743-7554.

Join our list and we will send you an exclusive whitepaper on the Platinum Rule of Customer Service.
Name:
Email:
Privacy Policy