Healthcare

Understand Your Patient Experience

Whether your patients are being admitted to your facility, scheduling a routine a check up, or getting advice from a doctor or surgeon, Mindshare will help you track their satisfaction with virtually every aspect of your healthcare facility. If you're interested in discovering how your clinic or hospital staff is performing as well as the quality of your service, Mindshare will help you truly understand the experience your patients are having with specific healthcare professionals.

Keep Pace With Your Patients
Now you can eliminate the hassles and time lag of expensive customer research projects by simply asking patients what they think, while they're interacting with you. Mindshare understands that your patients are the last people you want to bother for their feedback. So we've developed a technology that's flexible and easy to use, so you can get more input from your patients. Our technology is HIPAA compliant and will assist you in your CAHPS program.

Continuous Feedback
Whether you're receiving input from the relative or friend of a patient or from the patient directly, Mindshare presents you with a continuous, real time flow of feedback that you can act on immediately. And the technology allows for recording specific qualitative comments so you can respond to input with confidence and precision.

Get A Clear Picture
Hospitals and healthcare facilities rely on Mindshare to track every touch point of a patient's experience—from the initial appointment scheduling, to the doctor's visit, to overall staff attention to detail. Track satisfaction with such services as: registration, on-call support, doctor's service, nurses' services, billing and payments, and supporting services like radiology, ER or pharmacy. Mindshare lets you get specific feedback in more areas and more quickly than any other methodology.

Every Aspect of Your Facility
Measure: 1) loyalty, including overall satisfaction, likelihood of a return, likelihood to recommend a friend or family member; 2) service quality, including attentiveness of staff, accuracy of billing, length of wait time, and speed of service; and 3) environment, including cleanliness, atmosphere, and comfort. Track all this data online with a simple dashboard.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your healthcare facility or clinic – up to the minute.

Find Out More
With Mindshare, you can make sure that no one leaves your facility feeling unappreciated. Begin tracking your patients' experiences today. You'll discover precisely what you can to do to keep your customer relationships healthy and thriving.