Home Services

Tired of learning the hard way?

How do you know that your technicians are taking the time necessary to truly service your customers? Why are some employees able to meet the needs of home owners better than others? How do you bottle the skills of your top performers and share it with your other employees?

See opportunities for improvement
Mindshare helps you discover what makes one employee successful at delivering customer satisfaction, reward that employee accordingly, and teach those skills to the rest of the team. Learn from your top performers by monitoring and measuring what each one is doing.

Case: Pest Control
In one particular pest control business, Mindshare helped owners discover that whenever the service technician sped through the process of spraying a home, the customers' perception of the service was worse because they didn't feel the technician was being thorough enough. Now the company takes its time doing each job carefully, and customer satisfaction is increasing.

Respond quickly and decisively to problems
If your customer has a problem and you resolve it well, that customer will be 8% more loyal to your business than if he had never had a problem at all (source: TARP). With Mindshare, you can set up your system to immediately trigger an alert should you receive a negative response based on criteria you set. From there, you can act instantly and decisively to address the concern. This way your customers will be delighted with your responsiveness and attention to detail.

Matching service expectation with product quality
If you are delivering and installing high-end products, your customers will expect an experience on par with the quality and prestige of your product. With Mindshare, you can assign work and even qualify installation vendors based on customer satisfaction scores you architect and track. In this way you can reward high performers with more business and drive poor performers to improve.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on in your business-up to the minute.

Find Out More
With Mindshare, you can make sure that each customer complaint becomes an opportunity for improving customer satisfaction. So make the modest investment in Mindshare and begin tracking your customers' experiences today. You'll discover precisely what you can to do to keep homeowners opening their doors for you.